Returns & Exchanges
At Eroma, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. Whether it is a change of heart or a damaged delivery, our team is committed to making the resolution process seamless.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a unique Return Authorization number.
Package Your Items
Carefully pack the unused items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing